At Cars Avenue, we strive to ensure customer satisfaction by providing reliable car rental and car services. This Return Policy explains the terms under which refunds, returns, or exchanges may be processed.

1. Eligibility for Returns or Refunds

You may be eligible for a return or refund if:

  • The service was not delivered as agreed.
  • The rented vehicle had significant mechanical issues that prevented its proper use.
  • The service provided was faulty or incomplete.

2. Non-Refundable Scenarios

Refunds will not be provided in the following situations:

  • If the vehicle was damaged due to customer negligence.
  • Late cancellations or no-shows (refer to the Cancellation Policy).
  • Unauthorized use of the rental vehicle, including violation of traffic laws.

3. Cancellation and Refund Process

  • Advance Cancellations: If you cancel your booking at least 24 Hours before the scheduled time, you will receive a full refund.
  • Late Cancellations: Cancellations made less than 24 Hours before the scheduled service may incur a cancellation fee.
  • Refunds will be processed within [Insert Time Frame, 5-7 business days after the request is approved.

4. Steps to Request a Return or Refund

To initiate a return or refund, please follow these steps:

  1. Contact our customer support team at +92 337 162 9090 with your booking reference number.
  2. Provide detailed information about your issue, including supporting documentation (e.g., photos, receipts).
  3. Our team will review your request and respond within 24 Hours.

5. Exchange Policy

  • If a rented vehicle has a mechanical issue or other problem, we will provide an exchange vehicle, subject to availability.
  • Exchanges are only available if the issue is reported within [Insert Time Frame, 24 Hours of vehicle delivery.

6. Damage Claims

  • Customers are responsible for damages caused during the rental period.
  • In the case of disputes, any repair charges will be discussed and verified with supporting evidence.

7. Additional Conditions

  • All returns, refunds, or exchanges are subject to our discretion and verification process.
  • Policies may vary for specific promotions or special offers.

8. Contact Us

For any questions or assistance regarding our Return Policy, please contact us at:
Address: Showroom # 10 The Corner Residency, Khalid Bin Waleed Road, Karachi
Phone: +92 337 162 9090

At Cars Avenue, your satisfaction is our priority. We appreciate your business and look forward to serving you again!