At Cars Avenue, customer satisfaction is our top priority. This Refund Policy outlines the terms and conditions under which refunds may be issued for our car rental and car services.

1. Refund Eligibility

You may be eligible for a refund in the following situations:

  • Service Not Delivered: If the booked car or service was not provided as agreed.
  • Mechanical Issues: If the rented vehicle had significant mechanical problems that prevented its use and no replacement was provided.
  • Cancellations: If you cancel your booking within the specified cancellation period (refer to Section 2).

2. Cancellation Refund Policy

  • Advance Cancellations: Bookings canceled at least 24 Hours before the scheduled service are eligible for a full refund.
  • Late Cancellations: Cancellations made less than 24 Hours before the scheduled service may incur a cancellation fee.
  • No-Shows: Refunds are not provided for no-shows or failure to collect the vehicle at the agreed time.

3. Refund Process

To request a refund, follow these steps:

  1. Contact our support team at +92 337 162 9090  with your booking reference number.
  2. Provide details of the issue or reason for cancellation.
  3. Our team will review your request and respond within 24 Hours.

4. Refund Approval and Timeline

  • Approved refunds will be processed within [Insert Time Frame,  5-7 business days via the original payment method.
  • Refunds may take additional time to reflect in your account, depending on your bank or payment provider.

5. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • Damage by Customer: Any damages caused by misuse or negligence during the rental period.
  • Violation of Terms: Breach of our rental terms and conditions, such as unauthorized vehicle use.
  • Partial Usage: If the vehicle or service was used partially or beyond the initial issue.

6. Special Promotions and Discounts

Refunds for services booked under special promotions or discounts will be calculated based on the promotional terms and conditions.

7. Contact Us

For any questions about our Refund Policy or to initiate a refund request, please contact us:
Address: Showroom # 10 The Corner Residency, Khalid Bin Waleed Road, Karachi
Phone: +92 337 162 9090

We value your trust and aim to provide a seamless experience at Cars Avenue. Thank you for choosing us!